Privacy Policy

1. Information We Collect

1.1. Device Information

When you access the Website, we automatically collect information about your device and usage, including:

• Web browser, IP address, time zone, and cookies installed on your device.
• Pages viewed, search terms, referring websites, and interaction details (e.g., time spent, features used).
• Log data, such as browser type, Internet service provider, referring/exit pages, and date/time stamps.

We collect this information using:

• Cookies: Data files with unique identifiers, including:
  • Analytical cookies: Used to track visitor numbers and navigation patterns for improving the Website. This helps us improve how our website works, for example, for ensuring personalized algorithm for each user.
  • Strictly necessary cookies: Essential for login, account access, and core functionality.
  • Functionality cookies: These are used to recognize user when user returns to website, personalize content and remember preferences (e.g., language).
  • Targeting cookies: To record user visits to our website, tailor content and ads based on your visits and interactions. You may block cookies via browser settings, but disabling essential cookies may limit access to parts of the Website.

1.2. Order Information

When you subscribe, purchase add-ons, or rent content through the Website, we collect:

• Name, billing address, payment information (e.g., credit card details), email address, and phone number.

1.3. Other Information

• Correspondence records if you contact us.
• Personal Information refers to both Device Information and Order Information.

2. How We Use Your Personal Information

We use your information to:

• Provide and improve the Website, including processing subscriptions, purchases, and renewals.
• Communicate with you (e.g., order confirmations, support responses).
• Screen for fraud or risk in transactions.
• Personalize content and, with your consent, deliver targeted promotions or ads.
• Conduct analytics, research, and service enhancements.

3. Sharing Your Personal Information

We may share your Personal Information with:

• Third-party service providers (e.g., payment processors, analytics tools like Google Analytics) to support our operations. For Google Analytics, see their privacy policy at www.google.com/intl/en/policies/privacy/ or opt out at www.tools.google.com/dlpage/gaoptout
• Legal authorities to comply with laws, regulations, subpoenas, or to protect our rights.

We DO NOT sell or trade your Personal Information for third-party marketing purposes.

4. Your Rights Under the Nigerian Data Protection Regulation (NDPR)

You have the following rights, pursuant to the provisions of NDPR:

• Withdraw consent for data processing at any time, without affecting prior lawful processing.
• Access your personal data and to certain other supplementary information that this policy is already designed to address.
• Request correction of inaccurate data.
• Request erasure of your data in certain cases.
• Restrict or object to data processing.
• Receive your data in a structured, accessible format.
• Be informed if we cannot fulfill a request within one month, with reasons provided.
• Lodge a complaint with the National Information Technology Development Agency (NITDA).
• Object to automated decision-making with significant effects.
• Claim compensation for damages from data protection breaches.

To exercise these rights, contact us at customercare@lexark.com with:

• Your account details or other identifying information.
• Proof of identity (e.g., passport, voter's card, driver's license or NIN Slip) and address (e.g., utility bill or water bill).
• Specific details of your request.

5. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, unless you request same to be deleted.

6. Data Security

We implement commercially reasonable measures to protect your Personal Information from unauthorized access, loss, or misuse. Access to our website is limited to authorized users or personnel, bound by strict confidentiality. We maintain procedures to address data breaches and will promptly notify you and regulators as required by our laws.

The Website may link to third-party websites (e.g., partners or affiliates). These sites may have their own privacy policies, and we are not responsible for their practices. Ensure to review their policies before sharing your personal data.

7. Updating Your Personal Information

In the event of any update to your personal details, such would be done via the Website's account settings or by contacting customercare@lexark.com. We aim to process updates within seven (7) working days to ensure accuracy of our user data.

8. Data Storage and International Transfers

Lexark works with server hosting companies. A server hosting company is an external data processor, contracted by Lexark with supervised access to information (which may be personal) about clients and the authority to process same.

Your Personal Information is stored on secure servers, which may be located in the United States or other jurisdictions. International transfers comply with NDPR requirements, including contractual safeguards to protect your privacy rights. For more details, contact customercare@lexark.com

Lexark commits to ensuring that transfers of personal information outside the jurisdiction of Nigeria, is in full compliance with this privacy policy and meet any applicable law, regarding Nigeria's Data Protection Regulations.

We do not transfer your data to international organizations governed by public international law unless required by law.

9. Do Not Track

We adjust our data practices when we detect a Do Not Track signal from your browser.

10. Minors

The Website is not intended for minors. We do not KNOWINGLY collect or solicit data from minors. If we learn we have collected such data without verified parental consent, we will delete it promptly. If you are a minor, please DO NOT attempt to use the services or send any information about yourself to us. Please contact us if you believe we have minor-related data.

11. Changes to This Policy

We may update this Policy, with changes posted on the Website and notified in-app for material updates. Your continued use after changes indicates your express acceptance.

12. Contact Us

For questions, complaints, or to exercise your rights, contact us at:

• Email: customercare@lexark.com
• Address: No 20, Yalinga Street, Wuse 2, Federal Capital Territory, Abuja, Nigeria